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Cisco Cisco IPCC Web Option User Guide

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Agent Reports
agtper21: Agent Peripheral Task Summary Half Hour Report
 
*Barge In
The number of calls that the supervisor barged into.
Derived from: Agent_Skill_Group_Half_Hour.BargeInCallsToHalf
*Intercept
The number of calls that required interception by the supervisor.
Derived from: Agent_Skill_Group_Half_Hour.InterceptCallsToHalf
Media Summary
The totals of agent data for all skill groups in a media in which the agent was 
logged during the given interval.
Agent Summary
The totals of agent data for an agent during the specified interval.
Peripheral Summary
The totals of agent data for all agents in all media on the peripheral during the 
specified interval.
Report Summary
The totals of agent data for all agents in the report.