Cisco Cisco IPCC Web Option User Guide
6-141
ICM WebView Online Help
Agent Reports
agtskg21: Agent Skill Group Task Summary Half Hour Report
agtskg21: Agent Skill Group Task Summary Half Hour Report
Data:
Agent Name
The last and first name of the agent.
Derived from: Person.LastName + "," + Person.FirstName
Derived from: Person.LastName + "," + Person.FirstName
Media
The media routing domain into which the agent is logged during the report
interval. This is the media routing domain with which the agent's Skill Group is
associated.
Derived from: Media_Routing_Domain.EnterpriseName
Derived from: Media_Routing_Domain.EnterpriseName
Skill Group
The agent's skill group's enterprise name and skill target ID.
Derived from: Skill_Group.EnterpriseName and Skill_Group.SkillTargetID
Derived from: Skill_Group.EnterpriseName and Skill_Group.SkillTargetID
Overview:
Title
The name you give it when you save the report.
Subject
A table of all agents in the selected skill groups showing
each agent's incoming and outgoing task counts and task
treatments, gathered in half-hour increments.
Fields applicable to a voice domain only are prefixed with an
Fields applicable to a voice domain only are prefixed with an
asterisk (*). Such fields are not applicable for e-mail or
collaboration media.
Purpose
To show skill group half-hour activity for the selected time
period.
Applicable
environment
IPCC
Template type
Historical table
Default sort order
By last name, first name, media routing domain, skill group,
and then by date and time
Drilldowns available
No
Schema database
tables
Agent
Agent_Skill_Group_Half_Hour
Media_Routing_Domain
Person
Skill_Group
Skill_Group_Member