Cisco Cisco IPCC Web Option User Guide
6-207
ICM WebView Online Help
Agent Reports
agteam22: Agent Team Task Summary Daily Report
agteam22: Agent Team Task Summary Daily Report
Data:
Agent Team
The Enterprise Name of the agent team.
Derived from: Agent_Team.EnterpriseName
Derived from: Agent_Team.EnterpriseName
Supervisor
The agent team's primary supervisor. If a primary supervisor is not
configured, then the Supervisor field can contain any of the configured
secondary supervisors.
Derived from: Person.LastName + ' ' + Person.FirstName
Derived from: Person.LastName + ' ' + Person.FirstName
Overview:
Title
The name you give it when you save the report.
Subject
A table summary of agent call/task data for all the agents
within the selected agent team(s), gathered in day
increments.
Note: This report contains the same data as the Agteam21
Note: This report contains the same data as the Agteam21
report except that here the data is gathered by day rather
than by half-hour.
Fields applicable to a voice domain only are prefixed with an
Fields applicable to a voice domain only are prefixed with an
asterisk (*). Such fields are not applicable for e-mail or
collaboration media.
Purpose
To show agent team daily activity (calls/tasks) for the
selected time period.
Applicable
environment
IPCC
Template type
Historical table
Default sort order
By agent team, media routing domain, agent last name,
agent first name, and date and time
Drilldowns available
No
Schema database
tables
Agent
Agent_Skill_Group_Half_Hour
Agent_Team
Agent_Team_Member
Person
Media_Routing_Domain
Skill_Group