Cisco Cisco IPCC Web Option User Guide

ICM WebView Online Help 

Agent Reports

agteam25: Agent Team Consolidated Half Hour Report

agteam25: Agent Team Consolidated Half Hour Report

The Enterprise Name of the agent team.
Derived from: Agent_Team.EnterpriseName

The agent teams' primary supervisor. If primary supervisor is not configured 

then Supervisor field can contain any of the configured secondary supervisors.
Derived from: Person.LastName + ' ' + Person.FirstName

The media routing domain into which the agent is logged for doing this type of 

task. This is the media routing domain associated with the Skill Group in which 

the agent worked when doing this task. 

Title

The name you give it when you save the report.

Subject

A table summary of task and agent statistics for all the 

agents within the selected agent team(s), gathered in 

half-hour increments.
Fields applicable to a voice domain only are prefixed with an 

asterisk (*). Such fields are not applicable for e-mail or 

collaboration media.

Purpose

To show both agent team half-hour activity and agent team 

half-hour performance for the selected time period.

Applicable 

environment

IPCC

Template type

Historical table

Default sort order

By agent team, media routing domain, agent last name, 

agent first name, and date and time

Drilldowns available

No

Schema database 

tables

Agent

Agent_Skill_Group_Half_Hour

Agent_Team

Agent_Team_Member

Person

Media_Routing_Domain

Skill_Group

Skill_Group_Member