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Cisco Cisco IPCC Web Option User Guide

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Blended Agent Reports
Blended agent historical reports
 
campqryrule11: Status of All Campaigns Half Hour Report
Data:
Campaign Name
The name of the campaign.
Derived from: Campaign.CampaignName
Date Time (no label)
The central controller date and time at the start of the half-hour interval.
Derived from: Campaign_Query_Rule_Half_Hour.DateTime
Closed
The number of contacts attempted.
Derived from: Campaign_Query_Rule_Half_Hour.AttemptedToHalf
Contacted
The number of telephone numbers contacted.
Derived from: Campaign_Query_Rule_Half_Hour.ContactedToHalf
Avg Talk Time
The average length of time spent talking to each contact.
Derived from: Campaign_Query_Rule_Half_Hour.TalkTimeToHalf / 
Campaign_Query_Rule_Half_Hour.ContactedToHalf
Overview:
Title
The name you give it when you save the report
Subject
Blended Agent Campaign Query Rule:
Status of all campaign records, gathered in half-hour 
increments.
Purpose
To show the status for all campaigns for the selected time 
period.
Applicable 
environment
Blended Agent
Template type
Historical table
Default sort order
By campaign name, and then by date and time
Drilldowns available
No
Schema database 
table
Campaign
Campaign_Query_Rule_Half_Hour
Query_Rule