Cisco Cisco IPCC Web Option User Guide
8-5
ICM WebView Online Help
Call Type Reports
caltyp02: Call Type Real Count Real Time Report
Tasks Abandoned Today
The number of tasks of this type abandoned in the CallRouter queue since
midnight.
Derived from: Call_Type_Real_Time.RouterCallsAbandQToday
Derived from: Call_Type_Real_Time.RouterCallsAbandQToday
Tasks Abandoned 30
The number of tasks of this type abandoned in the CallRouter queue during
the current half-hour interval.
Derived from: Call_Type_Real_Time.RouterCallsAbandQHalf
Derived from: Call_Type_Real_Time.RouterCallsAbandQHalf
Report Summary
The totals for each field for each call type in the report.
caltyp02: Call Type Real Count Real Time Report
Data:
Call Type
A category of incoming tasks based on the dialed number (DN), the
caller-entered digits (CED), and the calling line ID (CLID).
Each call type has a schedule that determines which routing script or scripts
Each call type has a schedule that determines which routing script or scripts
are active for that call type at any time. In reports, you might want to display
data such as the number of tasks of a certain call type that used default
routing during a specified interval.
Derived from: Call_Type.EnterpriseName
Derived from: Call_Type.EnterpriseName
Overview:
Title
The name you give it when you save the report
Subject
A graph of selected call types showing the busy and default
routed tasks for the current day.
Purpose
To track busy and default routed tasks for the current day
Applicable
environment
Standard ACD
Template type
Real-time stacked bar graph
Default sort order
By call type
Drilldowns available
No
Schema database
table
Call_Type
Call_Type_Real_Time