Cisco Cisco IPCC Web Option User Guide

ICM WebView Online Help

About ICM WebView reports

Reason Codes

Deletes the selected job(s).

Reloads the Web page listing all the currently scheduled jobs. You might want 

to do this to see any job changes since you opened this page.

Reason Codes 

Some templates list the reason code for an agent state change. You can create reason 

codes in the desktop software integrated with ICM software (CTI or CAD). See the 

appropriate desktop application configuration manual for details.

The following is a list of default reason codes for agent states.

1

Agent reinitialized due to peripheral reset

2

Agent reset due to peripheral failure. Or agent deleted due to 

agent removal or PG reconfiguration

3

Phone extension reassignment

50002 

CTI Disconnect Log out or Missed heartbeats or agent closed 

desktop or CTI component failure.

50003 

Device Failure log out. Call Manager reported that the device is out 

of service.

50004 

Inactivity timer log out. Agent timer set in agent desk settings 

caused agent to transition from not ready to log out.

50010 

Device Target Abort not ready. Agent failed to receive 2 

consecutively routed calls so was set to not ready.

50001 

Agent disconnected from CTIOS server

999

Forced logout, as well as supervisor forced ready.  The code 

passed by the CTIOS supervisor application for the supervisor.