Cisco Cisco IPCC Web Option User Guide
10-9
ICM WebView Online Help
Service Reports
entsvc04: Enterprise Service Trend Analysis Report
entsvc04: Enterprise Service Trend Analysis Report
Data:
Enterprise Service
The enterprise name of the enterprise service.
Derived from: Enterprise_Service.EnterpriseName
Derived from: Enterprise_Service.EnterpriseName
Offered5
The number of tasks offered to a specific route or service in the current
five-minute interval. In real-time data, a task is counted as offered as soon as
it is sent to the route, service, or service array.
Derived from: Service_Real_Time.CallsOfferedTo5
Derived from: Service_Real_Time.CallsOfferedTo5
Overview:
Title
The name you give it when you save the report
Subject
A table of the selected Enterprise Service(s) showing task
counts and service levels since end of the last 5-minute and
half-hour intervals, and since midnight.
Purpose
To show current enterprise service trends
Applicable
environment
Standard ACD
Template type
Real-time table
Default sort order
By enterprise service
Drilldowns available
Yes
Schema database
table
Enterprise_Service
Enterprise_Service_Member
Service_Real_Time