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Service Reports

entsvc09: Service Array Tasks, Averages and Service Levels Real Time Report

entsvc09: Service Array Tasks, Averages and Service Levels Real Time 

Report

The enterprise name for the service array
Derived from: Service_Array.EnterpriseName

The number of tasks for the service or route on which agents are active (that 

is, the agent handling the task is currently working on a non voice task or in 

the talking state).
Derived from: Service_Real_Time.AgentsTalking

The number of tasks to the service or route that are in queue at the 

peripheral.
Derived from: Service_Real_Time.CallsQNow

Title

The name you give it when you save the report

Subject

A table of the selected Enterprise Service(s) showing service 

array task counts, queue status, and service level data in real 

time and for the last five minutes.

Purpose

To show service array tasks, averages, and service levels

Applicable 

environment

Standard ACD

Template type

Real-time table

Default sort order

By enterprise service

Drilldowns available

Yes

Schema database 

table

Service_Real_Time

Service_Array_Member

Service_Array

Controller_Time