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Service Reports

entsvc14: Enterprise Service Tasks Handled Daily Report

The enterprise name of the enterprise service.
Derived from: Enterprise_Service.EnterpriseName

The number of tasks offered to a specific route or service. An offered task is 

an incoming task or internal task that is sent to a specific route or service. In 

real-time data, a task is counted as offered as soon as it is sent to the route, 

service, or service array.
Derived from: Service_Half_Hour.CallsOfferedToHalf

entsvc14: Enterprise Service Tasks Handled Daily Report

The enterprise name of the enterprise service.
Derived from: Enterprise_Service.EnterpriseName

The number of tasks handled by a specific route or service. A task is counted 

as handled when it is finished. For example, the CallsHandledToHalf field 

counts the number of tasks that finished during the half-hour interval. These 

tasks might have been answered before the interval began.
Derived from: Service_Half_Hour.CallsHandledToHalf

Title

The name you give it when you save the report

Subject

A bar graph of the selected Enterprise Service(s) showing the 

number of tasks handled per day.

Purpose

To show the daily tasks handled for the selected enterprise 

services for the selected time period.

Applicable 

environment

Standard ACD

Template type

Historical bar graph

Default sort order

By enterprise service

Drilldowns available

No

Schema database 

table

Enterprise_Service

Enterprise_Service_Member

Service_Half_Hour