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Service Reports

entsvc17: Enterprise Service Tasks Offered Half Hour Report

The number of tasks offered to a specific route or service. An offered task is 

an incoming task or internal task that is sent to a specific route or service. In 

real-time data, a task is counted as offered as soon as it is sent to the route, 

service, or service array.
Derived from: Service_Half_Hour.CallsOfferedToHalf

entsvc17: Enterprise Service Tasks Offered Half Hour Report

The enterprise name of the enterprise service.
Derived from: Enterprise_Service.EnterpriseName

The number of tasks offered to a specific route or service. An offered task is 

an incoming task or internal task that is sent to a specific route or service. In 

real-time data, a task is counted as offered as soon as it is sent to the route, 

service, or service array.
Derived from: Service_Half_Hour.CallsOfferedToHalf

Title

The name you give it when you save the report

Subject

A table of the selected Enterprise Service(s) showing the 

half-hour distribution (number) of tasks offered at a half-hour 

sample rate.

Purpose

To show the half-hour tasks offered for the selected 

enterprise services for the selected time period.

Applicable 

environment

Standard ACD

Template type

Historical bar graph

Default sort order

By enterprise service

Drilldowns available

No

Schema database 

table

Enterprise_Service

Enterprise_Service_Member

Service_Half_Hour