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Service Reports

entsvc24: Enterprise Service Historical All Fields Report

entsvc24: Enterprise Service Historical All Fields Report

The enterprise name of the enterprise service.
Derived from: Enterprise_Service.EnterpriseName

The date and time of the selected row's data in MM/DD/YYYY (month, day, 

year) and HH:MM:SS (hour, minute, second) format.
Derived from: Service_Half_Hour.DateTime

Foreign key from the Service table.
Derived from: Service_Half_Hour.SkillTargetID

Title

The name you give it when you save the report.

Subject

A table of all the selected enterprise services listing all the 

available enterprise-service half-hour report data for the 

selected interval found in the database table.
Fields applicable to a voice domain only are prefixed with an 

asterisk (*). Such fields are not applicable for e-mail or 

collaboration media.

Purpose

To show all the available enterprise service historical report 

data in the Service_Half_Hour database table so that you can 

select which data you want for a customized 

enterprise-service historical report

Applicable 

environment

Standard ACD

Template type

Historical table

Default sort order

By enterprise service

Drilldowns available

Yes

Schema database 

tables

Enterprise_Service

Enterprise_Service_Member

Service_Half_Hour