Cisco Cisco IPCC Web Option User Guide

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Service Reports

persvc08: Agent and Task Status Real Time Report

Same as above, but calculated for the current half-hour.
Derived from: Service_Real_Time.ServiceLevelHalf 

Same as above, but calculated for today.
Derived from: Service_Real_Time.ServiceLevelToday 

The total of each field for all peripheral services.

persvc08: Agent and Task Status Real Time Report

Title

The name you give it when you save the report

Subject

A table of the selected peripheral services showing task and 

queue status in real time where service/skill group mapping 

is available.
Note: An IP VRU PG does not have agents associated with it 

and therefore does not have service members (skill groups). 

Any such services (a service not associated with a skill group) 

will not show on this template.
Fields applicable to a voice domain only are prefixed with an 

asterisk (*). Such fields are not applicable for e-mail or 

collaboration media.

Purpose

To show current task and queue status where service/skill 

group mapping is available.

Applicable 

environment

Standard ACD

Template type

Real-time table

Default sort order

By media routing domain and then by peripheral service 

Drilldowns available

Yes

Schema database 

table

Media_Routing_Domain

Service

Service_Real_Time

Skill_Group_Real_Time