Cisco Cisco IPCC Web Option User Guide
10-111
ICM WebView Online Help
Service Reports
persvc14: Peripheral Service Tasks Handled Daily Report
persvc14: Peripheral Service Tasks Handled Daily Report
Data:
Service
The enterprise name for the service
Derived from: Service.EnterpriseName
Derived from: Service.EnterpriseName
Tasks Handled
The number of tasks handled by a specific route or service. A task is counted
as handled when it is finished. For example, the CallsHandledToHalf field
counts the number of tasks that finished during the half-hour These tasks
might have been answered before the interval began.
Derived from: Service_Half_Hour.CallsHandledToHalf
Derived from: Service_Half_Hour.CallsHandledToHalf
Overview:
Title
The name you give it when you save the report
Subject
A bar graph of the selected Peripheral Service(s) showing the
number of tasks handled per day.
Purpose
To show the daily activity of the selected peripheral
service(s)
Applicable
environment
Standard ACD
Template type
Historical bar graph
Default sort order
By the peripheral service
Drilldowns available
No
Schema database
table
Service
Service_Half_Hour