Cisco Cisco IPCC Web Option User Guide

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Service Reports

persvc18: Gate Analysis Half Hour Report Template

persvc18: Gate Analysis Half Hour Report Template 

The enterprise name of the peripheral service
Derived from: Service.EnterpriseName

DateTime (no label)

The date and time of the selected row's data in MM/DD/YYYY and HH:MM:SS 

(month, day, year, hour, minute, second) format.
Derived from: Service_Half_Hour.DateTime

Title

The name you give it when you save the report

Subject

A table of the selected Peripheral Service(s) showing 

half-hour status information for a Rockwell Galaxy gate (ICM 

service). A gate is the Rockwell Galaxy term for a service.
Note: An IP VRU PG does not have agents associated with it 

and therefore does not have service members (skill groups). 

Any such services (a service not associated with a skill 

group) will not show on this template.
Fields applicable to a voice domain only are prefixed with an 

asterisk (*). Such fields are not applicable for e-mail or 

collaboration media.

Purpose

To show half-hour gate analysis statistics for a Rockwell 

Galaxy gate for the selected time period.

Applicable 

environment

Standard ACD

Template type

Historical table

Default sort order

By the peripheral service and then by the date and time

Drilldowns available

Yes

Schema database 

tables

Peripheral

Service

Service_Member

Service_Half_Hour

Skill_Group_Half_Hour