Cisco Cisco IPCC Web Option User Guide
10-127
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Service Reports
persvc24: Peripheral Service Agent Half Hour Report
Report Summary
A summary for all services for the interval.
persvc24: Peripheral Service Agent Half Hour Report
Data:
Enterprise Name
The name of the enterprise service.
Derived from: Service.EnterpriseName
Derived from: Service.EnterpriseName
Date Time (no label)
The date and time of the selected row's data in MM/DD/YYYY (month, day,
year) and HH:MM:SS (hour, minute, second) format.
Derived from: Service_Half_Hour.DateTime
Derived from: Service_Half_Hour.DateTime
Overview:
Title
The name you give it when you save the report.
Subject
A table summary of agent task activity in the selected
service(s), gathered in half-hour increments.
Fields applicable to a voice domain only are prefixed with an
Fields applicable to a voice domain only are prefixed with an
asterisk (*). Such fields are not applicable for e-mail or
collaboration media.
Purpose
To show agent task activity in the selected services for the
selected time period.
Note: This report is for IVRs that support Service Control
Note: This report is for IVRs that support Service Control
and that have queue reporting enabled. Talls that do not
terminate on an IVR port due to all port busy condition
receive a busy tone and are not counted within this report.
Applicable
environment
IPCC and/or standard ACD
Template type
Historical table
Default sort order
By service and then by the date and time.
Drilldowns available
Yes
Schema database
tables
Service
Service_Half_Hour