Cisco Cisco IPCC Web Option User Guide

ICM WebView Online Help 

Skill Group Reports

entskg04: Rolling 5-Minute Enterprise Skill Group Status Report

The percentage of agents in the skill group who are in either the Work Ready 

state or the Work Not Ready state.
Derived from: Skill_Group_Real_Time.WorkReady + 

Skill_Group_Real_Time.WorkNotReady / Skill_Group_Real_Time.LoggedOn

entskg04: Rolling 5-Minute Enterprise Skill Group Status Report

The enterprise name of the enterprise skill group
Derived from: Enterprise_Skill_Group.EnterpriseName

The fraction of 5 minutes that agents in the skill group have been logged onto 

the system during an interval.
Derived from: Skill_Group_Real_Time.LoggedOnTimeTo5 / 300

Title

The name you give it when you save the report

Subject

A rolling 5-minute table of the selected Enterprise Skill 

Group(s) showing the current agent states in full-time 

equivalent (FTE) counts and in percentages.
Fields applicable to a voice domain only are prefixed with an 

asterisk (*). Such fields are not applicable for e-mail or 

collaboration media.

Purpose

To show how many agents could be currently used in the 

selected enterprise skill group(s)

Applicable 

environment

IPCC and/or standard ACD

Template type

Real-time table

Default sort order

By enterprise skill group

Drilldowns available

Yes

Schema database 

table

Enterprise_Skill_Group

Skill_Group_Real_Time