Cisco Cisco IPCC Web Option User Guide

ICM WebView Online Help 

Skill Group Reports

perskg04: Rolling 5-minute Peripheral Skill Group Status Report

perskg04: Rolling 5-minute Peripheral Skill Group Status Report

The enterprise name of the skill group and its skill target ID.
Derived from: Skill_Group.EnterpriseName and (Skill_Group.SkillTargetID)

The skill group's media routing domain.
Derived from: Media_Routing_Domain.EnterpriseName

The FTE value for the number of agents logged on to the system during an 

interval. Signed on is a state in which agents are known to the system, but 

may or may not be ready to receive calls. Signed-on is also called Logged On.
Derived from: Skill_Group_Real_Time.LoggedOnTimeTo5 / 300

Title

The name you give it when you save the report

Subject

A table of the selected Peripheral Skill Group(s) showing the 

current agent states in full-time equivalent (FTE) counts and 

in percentages.
Fields applicable to a voice domain only are prefixed with an 

asterisk (*). Such fields are not applicable for e-mail or 

collaboration media.

Purpose

To show how many agents could be currently used in the 

selected peripheral skill group(s)

Applicable 

environment

IPCC and/or standard ACD

Template type

Real-time table

Default sort order

By media routing domain and then by skill group

Drilldowns available

No

Schema database 

table

Skill_Group_Real_Time

Skill_Group

Media_Routing_Domain