Cisco Cisco IPCC Web Option User Guide

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Skill Group Reports

perskg22: Peripheral Skill Group Task Summary Daily Report

The total for all fields for all skill groups in the report.

perskg22: Peripheral Skill Group Task Summary Daily Report

The skill group's media routing domain.
Derived from: Media_Routing_Domain.EnterpriseName

The skill group's enterprise name and skill target ID
Derived from: Skill_Group.EnterpriseName and (Skill_Group.SkillTargetID)

Title

The name you give it when you save the report.

Subject

A table of the selected Peripheral Skill Group(s) showing daily 

totals for incoming and outgoing call counts and call 

treatments
Note: This report contains the same data as the Perskg21 

report except that here the data is gathered by day rather 

than by half hour.
Fields applicable to a voice domain only are prefixed with an 

asterisk (*). Such fields are not applicable for e-mail or 

collaboration media.

Purpose

Shows the call activity for the selected skill groups for the 

selected time period.

Applicable 

environment

IPCC

Template type

Historical table

Default sort order

By media routing domain and then by skill group

Drilldowns available

No

Schema database 

tables

Media_Routing_Domain

Skill_Group

Skill_Group_Half_Hour