Cisco Cisco IPCC Web Option User Guide
11-95
ICM WebView Online Help
Skill Group Reports
perskg23: Peripheral Skill Group Performance Summary Half Hour Report
Report Summary
The total for all fields for all skill groups in the report.
perskg23: Peripheral Skill Group Performance Summary Half Hour Report
Data:
Media
The skill group's media routing domain.
Derived from: Media_Routing_Domain.EnterpriseName
Derived from: Media_Routing_Domain.EnterpriseName
Skill Group
The skill group's enterprise name and skill target ID
Derived from: Skill_Group.EnterpriseName and (Skill_Group.SkillTargetID)
Derived from: Skill_Group.EnterpriseName and (Skill_Group.SkillTargetID)
DateTime (no label)
The date and time of the selected row's data in MM/DD/YYYY (month, day,
year) and HH:MM:SS (hour, minute, second) format.
Derived from: Skill_Group_Half_Hour.DateTime
Derived from: Skill_Group_Half_Hour.DateTime
Overview:
Title
The name you give it when you save the report.
Subject
A table of the selected Peripheral Skill Group(s) showing
performance statistics, gathered in half-hour increments.
Fields applicable to a voice domain only are prefixed with an
Fields applicable to a voice domain only are prefixed with an
asterisk (*). Such fields are not applicable for e-mail or
collaboration media.
Purpose
To show the half-hour performance of the selected skill
groups for the selected time period.
Applicable
environment
IPCC
Template type
Historical table
Default sort order
By media routing domain and then by skill group
Drilldowns available
No
Schema database
tables
Media_Routing_Domain
Skill_Group
Skill_Group_Half_Hour