Cisco Cisco IPCC Web Option User Guide
11-101
ICM WebView Online Help
Skill Group Reports
perskg25: Peripheral Skill Group Consolidated Half Hour Report
Intercept
The number of calls intercepted by the supervisor.
Derived from: Skill_Group_Half_Hour.InterceptCallsToHalf
Derived from: Skill_Group_Half_Hour.InterceptCallsToHalf
Skill Summary
The total fields for each skill group.
Media Summary
The total fields for each media routing domain.
Report Summary
The total fields for all skill groups.
perskg25: Peripheral Skill Group Consolidated Half Hour Report
Data:
Media
The skill group's media routing domain.
Derived from: Media_Routing_Domain.EnterpriseName
Derived from: Media_Routing_Domain.EnterpriseName
Overview:
Title
The name you give it when you save the report.
Subject
A table of the selected Peripheral Skill Group(s) showing
consolidated call and skill group statistics, gathered in
half-hour increments.
Fields applicable to a voice domain only are prefixed with an
Fields applicable to a voice domain only are prefixed with an
asterisk (*). Such fields are not applicable for e-mail or
collaboration media.
Purpose
To show the activity and the performance of the selected
skill groups for the selected time period.
Applicable
environment
IPCC and/or standard ACD
Template type
Historical table
Default sort order
By media routing domain and then by skill group
Drilldowns available
No
Schema database
tables
Media_Routing_Domain
Skill_Group
Skill_Group_Half_Hour