Cisco Cisco IPCC Web Option User Guide
11-105
ICM WebView Online Help
Skill Group Reports
perskg26: Peripheral Skill Group Consolidated Daily Report
Skill Group Summary
The total of all fields for each skill group.
Media Summary
The total of all fields for each media routing domain.
Report Summary
The total of all fields for all skill groups for each peripheral.
perskg26: Peripheral Skill Group Consolidated Daily Report
Data:
Media
The skill group's media routing domain.
Derived from: Media_Routing_Domain.EnterpriseName
Derived from: Media_Routing_Domain.EnterpriseName
Overview:
Title
The name you give it when you save the report.
Subject
A table of the selected Peripheral Skill Group(s) showing
consolidated call and skill group statistics, gathered in day
increments.
Note: This report displays the same information as the
Note: This report displays the same information as the
Peragt25 report except that the data here is by day.
Fields applicable to a voice domain only are prefixed with an
Fields applicable to a voice domain only are prefixed with an
asterisk (*). Such fields are not applicable for e-mail or
collaboration media.
Purpose
To show the daily activity and performance of the selected
skill groups for the selected time period.
Applicable
environment
IPCC and/or standard ACD
Template type
Historical table
Default sort order
By media routing domain and then by skill group
Drilldowns available
No
Schema database
tables
Media_Routing_Domain
Skill_Group
Skill_Group_Half_Hour