Manualsbrain.com
  1. Manuals
  2. Brands
  3. Cisco
  4. Cisco IPCC Web Option
  5. User Guide

Cisco Cisco IPCC Web Option User Guide

Download
Page of 797
12-3
ICM WebView Online Help
Trunk Group and IVR IPCC Reports
nettrk02: Network Trunk Group Performance Real Time Report
 
Tasks In Now
The number of inbound tasks in progress on the network trunk group (either 
in real-time (now) or over the last half-hour).
Derived from: Network_Trunk_Group_Real_Time.CallsInNow
Tasks Out Now
The number of outbound tasks in progress on the network trunk group (either 
in real-time (now) or over the last half-hour).
Derived from: Network_Trunk_Group_Real_Time.CallsOutNow
Trunks Idle
The number of trunks in the trunk group (or network trunk group) that are 
non-busy, or idle.
Derived from: Network_Trunk_Group_Real_Time.TrunksIdle
Trunks In Service
The number of trunks in the trunk group (or network trunk group) that are 
functional.
Derived from: Network_Trunk_Group_Real_Time.TrunksInService
Report Summary
A total for each field for all selected network trunk groups.
nettrk02: Network Trunk Group Performance Real Time Report
Overview:
Title
The name you give it when you save the report
Subject
A table showing the status of trunks in the selected network 
trunk group(s) for the current half-hour interval.
Purpose
To show current network trunk group performance
Applicable 
environment
Standard ACD
Template type
Real-time table
Default sort order
By network trunk group
Drilldowns available
No
Schema database 
table
Network_Trunk_Group
Network_Trunk_Group_Real_Time