Cisco Cisco IPCC Web Option User Guide
12-16
ICM WebView Online Help
Trunk Group and IVR IPCC Reports
trkgrp03: Trunk Group Status Real Time Report
trkgrp03: Trunk Group Status Real Time Report
Data:
Trunk Group
The enterprise name of the trunk group
Derived from: Trunk_Group.EnterpriseName
Derived from: Trunk_Group.EnterpriseName
Trunks In Service
The number of trunks in the trunk group (or network trunk group) that are
functional.
Derived from: Trunk_Group_Real_Time.TrunksInService
Derived from: Trunk_Group_Real_Time.TrunksInService
Trunks Idle
The number of trunks in the trunk group (or network trunk group) that are
non-busy, or idle.
Derived from: Trunk_Group_Real_Time.TrunksIdle
Derived from: Trunk_Group_Real_Time.TrunksIdle
All Trunks Fully Busy
The state of a trunk group when all trunks are simultaneously in use. The
trunk group cannot accept any new inbound or outbound tasks in this state.
The ICM software tracks the amount of time during which all trunks in a trunk
group are busy during the current half-hour interval.
Derived from: Trunk_Group_Real_Time.AllTrunksBusyHalf
Derived from: Trunk_Group_Real_Time.AllTrunksBusyHalf
Report Summary
The totals for each field for all trunk groups.
Overview:
Title
The name you give it when you save the report
Subject
A table of the selected Trunk Group(s) showing current
counts of trunks in-service, counts of trunks idle, and the
time in seconds that all trunks have been busy.
Purpose
To show the current status of trunk groups
Applicable
environment
Standard ACD
Template type
Real-time table
Default sort order
By trunk group
Drilldowns available
No
Schema database
table
Trunk_Group
Trunk_Group_Real_Time