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Application GateWay, Application Path, and Script Queue Reports Application gateway, application path, and script 

scrque01: Script Queue Node Real Time Report

The ICM ID for the script whose data is in the associated row.

Derived from: Script_Queue_Real_Time.ScriptID

The date and time the physical controller is used, measured in MM/DD/YY 
(month, day, year) and HH:MM:SS (hours, minutes, seconds) format.

Derived from: Peripheral_Real_Time.DateTime

The script version.

Derived from: Script.ScriptVersion

The Queue Node ID for the script.

Derived from: Script_Queue_Real_Time.QueueNodeID

Title

The name you give it when you save the report

Subject

Application gateway:

Queue statistics for a script's Queue Node.

Purpose

Scripts control the routing logic of ICM, and it is possible to 

create a script that manipulates a task in such a manner that 

the task will never be serviced (that is, queuing the task to a 

skill group where no agents will log in). 
The Script_Queue_Real_Time table allows an administrator 

to detect this situation. This table has one row for every 

script queue node that contains a pending task.

Applicable 

environment

IPCC and/or standard ACD

Template type

Real-time table

Default sort order

By script ID and then by queue node ID

Drilldowns available

No

Schema database 

table

Script

Script_Queue_Real_Time