Cisco Cisco Unified Contact Center Enterprise 9.0(1) User Guide
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ICM WebView Online Help
Working with Reports
Upgrading from a previous version of ICM WebView
Table 2-4 Replacement Templates in the Same Reporting Category
Deleted Template
Replacement Template
agteam01_agent_status_by_position
agteam20: Agent Team Real Time
Note: The Last State Change field has been replaced
with a Duration in Current State field.
agtper01_agent_status_by_position
agtper20: Agent Peripheral Real Time
Note: The Last State Change field has been replaced
with a Duration in Current State field.
agtskg01_agent_status_by_position
agtskg20: Agent Skill Group Real Time
Note: The Last State Change field has been replaced
with a Duration in Current State field.
agtskg02_agent_status_by_skill_group
agtskg20: Agent Skill Group Real Time
Note: The Last State Change field has been replaced
with a Duration in Current State field.
caltyp07_calls_statistics_real_time
caltyp20: Call Type Real Time
caltyp03_effect_of_aban_on_servicelevel
caltyp20: Call Type Real Time
caltyp06_calls_statistics_half_hour
caltyp21: Call Type Half Hour
Note: The Call Errors field does not appear in the
replacement template.
entskg02_status_grid
entskg20: Enterprise Skill Group Status Real Time
Note: the %Idle, %Avail, %Talking, %Wrap Up, and
%BusyOther fields do not appear in the replacement
template.
entskg06_halfhour_aht_grid
entskg23: Enterprise Skill Group Performance
Summary Half Hour
Note: The FTE # of Agents field does not appear in
the replacement template. You can use the entskg08:
FTE for Enterprise Skill Groups Half Hour template to
view FTE data.
entskg07_daily_aht_grid
entskg24: Enterprise Skill Group Agent Performance
Daily
Note: The FTE # of Agents field does not appear in
the replacement template. You can use the entskg08:
FTE for Enterprise Skill Groups Half Hour template to
view FTE data.