Cisco Cisco IP Contact Center Release 4.6.1 User Guide
6-36
ICM WebView Online Help
Agent Reports
agent24: Agent Performance Summary Daily Report
agent24: Agent Performance Summary Daily Report
Data:
Agent Name
The last and first name of the agent and the agent's ID (in parentheses) in the
skill group in which agent resides.
Derived from:
Derived from:
Person.LastName ", " Person.FirstName
Agent_Skill_Group_Half_Hour.SkillTargetID
Media
The media routing domain into which the agent is logged for doing this type of
task. This is the media routing domain associated with the Skill Group in which
the agent worked when doing this task.
Overview:
Title
The name you give it when you save the report
Subject
A table of selected agents showing logged on time, ASA,
and time allocations across all agent states, gathered in day
increments.
Fields applicable to a voice domain only are prefixed with an
Fields applicable to a voice domain only are prefixed with an
asterisk (*). Such fields are not applicable for e-mail or
collaboration media.
Note: This report contains the same data as the Agent23
Note: This report contains the same data as the Agent23
report except that the data is ordered by day rather than by
half hour.
Purpose
To show agent daily performance for the selected time
period.
Applicable
environment
IPCC and/or standard ACD
Template type
Historical table
Default sort order
By agent last name, first name, media, date, time, and skill
group
Drilldowns available
No
Schema database
tables
Agent
Person
Media_Routing_Domain
Agent_Skill_Group_Half_Hour
Skill_Group
Skill_Group_Member
Agent_Half_Hour