Cisco Cisco IP Contact Center Release 4.6.1 User Guide
6-48
ICM WebView Online Help
Agent Reports
agent27: Agent Historical All Fields Report
agent27: Agent Historical All Fields Report
Data:
Agent
The agent's last and first name.
Derived from: Person.LastName + ', ' + Person.FirstName
Derived from: Person.LastName + ', ' + Person.FirstName
Overview:
Title
The name you give it when you save the report.
Subject
A table of all the selected agents listing all the available
agent historical report data for the selected interval.
Note: This report is the same report as the Agtskg27
Note: This report is the same report as the Agtskg27
report except that this report is first sorted by agent rather
than by skill group.
Fields applicable to a voice domain only are prefixed with
Fields applicable to a voice domain only are prefixed with
an asterisk (*). Such fields are not applicable for e-mail or
collaboration media.
Purpose
To show all the available agent historical report data in the
Agent_Skill_Group_Half_Hour database table so that you
can select which data you want for a customized agent
historical report.
Note: This report is designed to be saved and exported or
Note: This report is designed to be saved and exported or
copied to another format. For example, you can export the
report to an Excel spreadsheet and modify the report to suit
your needs. If that is not acceptable, you can also use a
third-party tool to customize your report.
Applicable
environment
IPCC and/or standard ACD
Template type
Historical table
Default sort order
By agent last name, first name, media, date, time, and skill
group
Drilldowns available
No
Schema database
table
Agent
Person
Media_Routing_Domain
Agent_Skill_Group_Half_Hour
Skill_Group
Skill_Group_Member
Agent_Half_Hour