Cisco Cisco IP Contact Center Release 4.6.1 User Guide
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Cisco IPCC Report Templates
About this Guide
Objective
This manual describes all the Cisco ICM WebView report
templates.
Audience
This document is intended as a reference guide for Cisco ICM
WebView administrators or supervisors.
Organization
The manual is divided into the following chapters.
Chapter
Description
Describes the application gateway,
application path, and script queue
templates.
Describes the agent report templates.