Cisco Cisco IP Contact Center Release 4.6.1 User Guide
6-77
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Agent Reports
agtper05: Agent Peripheral Task Detail Performance Report
agtper05: Agent Peripheral Task Detail Performance Report
Data:
Peripheral
The enterprise name and ID number of the peripheral on which the agent is
working.
Derived from: Peripheral.EnterpriseName and Peripheral.PeripheralID
Derived from: Peripheral.EnterpriseName and Peripheral.PeripheralID
Agent Name
The last and first name of the agent and the agent's ID (in parentheses) in the
skill group in which agent resides.
Derived from: Person.LastName + "," + Person.FirstName +
Derived from: Person.LastName + "," + Person.FirstName +
Agent_Skill_Group_Half_Hour.SkillTargetID
Overview:
Title
The name you give it when you save the report
Subject
A table of all agents on the selected peripheral(s) showing
the number of tasks done by each agent during the given
interval, the average length of a task, and the percent of
logged on time spent on a particular type of task, gathered
in half-hour increments.
Fields applicable to a voice domain only are prefixed with an
Fields applicable to a voice domain only are prefixed with an
asterisk (*). Such fields are not applicable for e-mail or
collaboration media.
Purpose
To show agent half-hour performance for all the agents
connected to the selected peripheral(s) during the selected
time period.
Applicable
environment
IPCC and/or standard ACD
Template type
Historical table
Default sort order
By media routing domain, peripheral, agent enterprise
name, last name, first name
Drilldowns available
No
Schema database
tables
Agent
Agent_Half_Hour
Agent_Skill_Group_Half_Hour
Person
Peripheral
Media_Routing_Domain
Skill_Group
Skill_Group_Member