Cisco Cisco IP Contact Center Release 4.6.1 User Guide

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Agent Reports

agtper24: Agent Peripheral Performance Summary Daily Report

agtper24: Agent Peripheral Performance Summary Daily Report

The enterprise name of the peripheral and its ID.
Derived from: Peripheral.EnterpriseName and Peripheral.PeripheralID

The media routing domain into which the agent is logged for doing this type of 

task. This is the media routing domain associated with the Skill Group in which 

the agent worked when doing this task. 
Each media routing domain has its own skill groups. If an agent is logged into 

more than one media routing domain, then that agent also belongs to more 

than one skill group.
Derived from: Media_Routing_Domain.EnterpriseName

Title

The name you give it when you save the report.

Subject

A table of all agents on the selected peripheral(s) 

showing each agent's performance summary data 

(logged on time, ASA, and time allocations across all 

agent states), gathered in day increments.
Fields applicable to a voice domain only are prefixed 

with an asterisk (*). Such fields are not applicable for 

e-mail or collaboration media.
Note: This report displays the same data as the 

Agtper23 report, except the data here is broken down 

by day instead of by half hour.

Purpose

To show agent daily performance for all the agents 

connected to the selected peripheral(s) during the 

selected time period.

Applicable environment

IPCC and/or standard ACD

Template type

Historical table

Sort order

By peripheral, then by media routing domain, agent's 

last name, first name, and date and time

Drilldowns available

No

Schema database tables

Agent

Agent_Skill_Group_Half_Hour

Person

Peripheral

Media_Routing_Domain

Skill_Group