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Cisco Cisco IP Contact Center Release 4.6.1 User Guide

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Agent Reports
agtskg28: Agent Skill Group Real Time All Fields Report
 
*Network TargetID
The device target the agent is logged on to. This applies to only IPCC agents.
Derived from: Agent_Real_Time.NetworkTargetID
*Customer Phone 
The phone number of the caller with whom the agent is speaking.
Derived from: Agent_Real_Time.CustomerPhoneNumber
*Customer Account 
The account number of the caller with whom the agent is speaking.
Derived from: Agent_Real_Time.CustomerAccountNumber
*Campaign 
The campaign ID for the campaign associated with this call.
Derived from: Agent_Real_Time.CampaignID
*Query Rule 
The query rule belonging to the campaign identified by the CampaignID.
Derived from: Agent_Real_Time.QueryRuleID