Cisco Cisco IP Contact Center Release 4.6.1 User Guide
6-157
ICM WebView Online Help
Agent Reports
agtskg25: Agent Skill Group Consolidated Half Hour Report
agtskg25: Agent Skill Group Consolidated Half Hour Report
Data:
Agent Name
The last and first name of the agent.
Derived from: Person.LastName + "," + Person.FirstName
Derived from: Person.LastName + "," + Person.FirstName
Media
The media routing domain into which the agent is logged for doing this type of
task. This is the media routing domain associated with the Skill Group in which
the agent worked when doing this task.
Each media routing domain has its own skill groups. If an agent is logged into
Each media routing domain has its own skill groups. If an agent is logged into
more than one media routing domain, then that agent also belongs to more
than one skill group.
Derived from: Media_Routing_Domain.EnterpriseName
Derived from: Media_Routing_Domain.EnterpriseName
Overview:
Title
The name you give it when you save the report.
Subject
A table of all agents in the selected skill groups showing
each agent's task statistics and agent time allocations,
gathered in half-hour increments.
Fields applicable to a voice domain only are prefixed with
an asterisk (*). Such fields are not applicable for e-mail or
collaboration media.
Purpose
To show skill group activity and performance for the
selected time period.
Applicable
environment
IPCC
Template type
Historical table
Default sort order
By last name, first name, media, skill group, and then by
date and time
Drilldowns available
No
Schema database
tables
Agent
Agent_Skill_Group_Half_Hour
Media_Routing_Domain
Person
Skill_Group
Skill_Group_Member