Cisco Cisco IP Contact Center Release 4.6.1 User Guide

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Agent Reports

agtskg27: Agent Skill Group Historical All Fields Report

agtskg27: Agent Skill Group Historical All Fields Report

An enterprise name of the skill group to which the agent belongs. 
Derived from: Skill_Group.EnterpriseName

The last and first name of the agent.
Derived from: Person.LastName + "," + Person.FirstName

Overview:

Title

The name you give it when you save the report.

Subject

A table of all the agents in the selected skill groups listing all 

the available agent historical report data for the selected 

interval.
Note: This report is the same report as the Agent27 report 

except that this report is first sorted by skill group rather 

than by agent.
Fields applicable to a voice domain only are prefixed with an 

asterisk (*). Such fields are not applicable for e-mail or 

collaboration media.

Purpose

To show all the available agent skill-group historical report 

data in the Agent_Skill_Group_Half_Hour database table so 

that you can select which data you want for a customized 

agent skill-group historical report.
Note: This report is designed to be saved and exported or 

copied to another format. For example, you can export the 

report to an Excel spreadsheet and modify the report to suit 

your needs. If that is not acceptable, you can also use a 

third-party tool to customize your report. 

Applicable 

environment

IPCC and/or standard ACD

Template type

Historical table

Default sort order

By last name, first name, media, skill group, and then by 

date and time

Drilldowns available

No

Schema database 

tables

Agent

Agent_Skill_Group_Half_Hour

Person

Skill_Group

Skill_Group_Member