Cisco Cisco IP Contact Center Release 4.6.1 User Guide

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Agent Reports

agteam20: Agent Team Real Time Report

agteam20: Agent Team Real Time Report

The Enterprise Name of the agent team.
Derived from: Agent_Team.EnterpriseName

The agent teams' primary supervisor. If primary supervisor is not configured 

then Supervisor field can contain any of the configured secondary supervisors.
Derived from: Person.LastName + ' ' + Person.FirstName

The media routing domain into which the agent is logged for doing this type of 

task. This is the media routing domain associated with the Skill Group in which 

the agent is currently working. 

Title

The name you give it when you save the report

Subject

A table summary of the current agent states of each agent 

within the selected agent team(s).
Fields applicable to a voice domain only are prefixed with an 

asterisk (*). Such fields are not applicable for e-mail or 

collaboration media.

Purpose

To show the current status of the selected agent team(s)

Applicable 

environment

IPCC and/or standard ACD

Template type

Real-time table

Default sort order

By agent team, media routing domain, agent's last name, 

first name, phone extension, login data and time, and skill 

group

Drilldowns available

No

Schema database 

tables

Agent

Agent_Real_Time

Agent_Team

Agent_Team_Member

Person

Media_Routing_Domain

Skill_Group

Controller_Time