Cisco Cisco IP Contact Center Release 4.6.1 User Guide

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Agent Reports

agteam28: Agent Team Real Time All Fields Report

agteam28: Agent Team Real Time All Fields Report

The media routing domain into which the agent is logged. This is the media 

routing domain with which the agent's Skill Group is associated.
Derived from: Media_Routing_Domain.EnterpriseName

Title

The name you give it when you save the report.

Subject

A table of all the selected agent teams listing all the 

available agent real-time report data. 

Fields applicable to a voice domain only are prefixed with 

an asterisk (*). Such fields are not applicable for e-mail or 

collaboration media.

Purpose

To show all the available agent-team real-time data in the 

Agent_Real_Time database table so that you can select 

which data you want for a customized agent-team 

real-time report.

Note: This report is designed to be saved and exported or 

copied to another format. For example, you can export the 

report to an Excel spreadsheet and modify the report to 

suit your needs. If that is not acceptable, you can also use 

a third-party tool to customize your report. 

Applicable 

environment

IPCC and/or standard ACD

Template type

Real-time table

Default sort order

By team and then by agent within the team.

Drilldowns available

No

Schema database 

tables

Agent

Agent_Skill_Group_Half_Hour

Agent_Team

Agent_Team_Member

Person

Media_Routing_Domain

Skill_Group

Skill_Group_Member