Cisco Cisco IP Contact Center Release 4.6.1 User Guide
6-192
ICM WebView Online Help
Agent Reports
agteam03: Agent Team Media Logout Status Report
agteam03: Agent Team Media Logout Status Report
Data:
Agent Team
The name of the agent team.
Derived from: Agent_Team.EnterpriseName
Derived from: Agent_Team.EnterpriseName
Supervisor
The agent teams' primary supervisor. If primary supervisor is not configured
then Supervisor field can contain any of the configured secondary supervisors.
Derived from: Person.LastName + ' ' + Person.FirstName
Derived from: Person.LastName + ' ' + Person.FirstName
Agent Name
The agent's last name and first name.
Derived from: Person.LastName + ' ' + Person.FirstName
Derived from: Person.LastName + ' ' + Person.FirstName
Agent Enterprise Name
The last name and first initial of the agent and the ICM software's name of the
peripheral with which the agent is associated. One agent can be logged into
more than one peripheral if they are working in more than one media routing
domain.
Derived from: Agent.Enterprisename
Derived from: Agent.Enterprisename
Overview:
Title
The name you give it when you save the report
Subject
A table of agents by selected team showing the Logon
duration, and the logout date and time for each agent.
Purpose
To show agent team logout data for the selected time period.
Applicable
environment
IPCC and/or standard ACD
Template type
Historical table
Default sort order
By agent team, agent last name, agent first name, media
routing domain, and logout date and time
Drilldowns available
No
Schema database
tables
Agent
Agent_Team
Agent_Team_Member
Agent_Logout
Person
Media_Routing_Domain
Skill_Group