Cisco Cisco IP Contact Center Release 4.6.1 User Guide

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Agent Reports

agteam05: Agent Task Detail Performance Report

The total agent data in a media routing domain into which the agent was 

logged for the given interval.

agteam05: Agent Task Detail Performance Report

The name of the agent team.
Derived from: Agent_Team.EnterpriseName

The agent teams' primary supervisor. If primary supervisor is not configured 

then Supervisor field can contain any of the configured secondary supervisors.

Overview:

Title

The name you give it when you save the report

Subject

A table of selected agent teams showing task detail data on 

abandoned, held, assistance, and conference tasks, 

organized in half-hour increments.
Fields applicable to a voice domain only are prefixed with an 

asterisk (*). Such fields are not applicable for e-mail or 

collaboration media.

Purpose

To show agent team half-hour performance for the selected 

time period.

Applicable 

environment

IPCC and/or standard ACD

Template type

Historical table

Default sort order

By agent team, agent last name, agent first name, and 

media routing domain

Drilldowns available

No

Schema database 

tables

Agent

Agent_Half_Hour

Agent_Skill_Group_Half_Hour

Agent_Team

Agent_Team_Member

Person

Media_Routing_Domain

Skill_Group

Skill_Group_Member