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Cisco Cisco IP Contact Center Release 4.6.1 User Guide

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Agent Reports
agteam05: Agent Task Detail Performance Report
*Conference Out Tasks: % Time
The percentage of time that the agent spent during the half-hour interval on 
agent-initiated conference tasks. This percentage includes hold time 
associated with the conference tasks. This value is measured against the total 
time the agent was logged on during the interval.
Derived from: 
sum(Agent_Skill_Group_Half_Hour.ConferencedOutCallsTimeToHalf) * 1.0 / 
sum(Agent_Skill_Group_Half_Hour.LoggedOnTimeToHalf)
Media Summary
The totals of agent data for a media routing domain, in which the agent was 
logged during the given interval
Agent Team Summary
The total agent data in the agent team.
Report Summary
The total agent data for all agent teams in the report.