Cisco Cisco IP Contact Center Release 4.6.1 User Guide
6-222
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Agent Reports
agteam26: Agent Team Consolidated Daily Report
agteam26: Agent Team Consolidated Daily Report
Data:
Agent Team
The Enterprise Name of the agent team.
Derived from: Agent_Team.EnterpriseName
Derived from: Agent_Team.EnterpriseName
Overview:
Title
The name you give it when you save the report.
Subject
A table summary of task and agent statistics for all the
agents within the selected agent team(s), gathered in day
increments.
Note: This report contains the same data as the Agteam25
Note: This report contains the same data as the Agteam25
report except that here the data is gathered by day rather
than by half-hour.
Fields applicable to a voice domain only are prefixed with an
Fields applicable to a voice domain only are prefixed with an
asterisk (*). Such fields are not applicable for e-mail or
collaboration media.
Purpose
To show both agent team daily activity and agent team daily
performance for the selected time period.
Note: This template includes columns from both the
Note: This template includes columns from both the
Agteam22 and the Agteam24 reports for those supervisors
that would prefer all the information on one report and do
not need the details provided by the separate Task Summary
and Performance Summary reports.
Applicable
environment
IPCC
Template type
Historical table
Default sort order
By agent team, media routing domain, agent last name,
agent first name, and date and time
Drilldowns available
No
Schema database
tables
Agent
Agent_Skill_Group_Half_Hour
Agent_Team
Agent_Team_Member
Person
Media_Routing_Domain
Skill_Group
Skill_Group_Member