Cisco Cisco IP Contact Center Release 4.6.1 User Guide
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Agent Reports
agteam27: Agent Team Historical All Fields Report
Report Summary
The total agent data for all agent teams in the report.
agteam27: Agent Team Historical All Fields Report
Overview:
Title
The name you give it when you save the report.
Subject
A table of all the agents in the selected teams listing all the
available agent historical report data for the selected
interval.
Fields applicable to a voice domain only are prefixed with
Fields applicable to a voice domain only are prefixed with
an asterisk (*). Such fields are not applicable for e-mail or
collaboration media.
Purpose
To show all the available agent-team historical report data
in the Agent_Skill_Group_Half_Hour database table so that
you can select which data you want for a customized
agent-team historical report.
Lists all the available report team data from the
Lists all the available report team data from the
Agent_Skill_Group_Half_Hour database table for each
selected team during the time period selected when the
report is generated.
Note: This report is designed to be saved and exported or
Note: This report is designed to be saved and exported or
copied to another format. For example, you can export the
report to an Excel spreadsheet and modify the report to
suit your needs. If that is not acceptable, you can also use
a third-party tool to customize your report.
Applicable
environment
IPCC and/or standard ACD
Template type
Historical table
Default sort order
By agent team, media routing domain, agent last name,
agent first name, and date and time
Drilldowns available
No
Schema database
tables
Agent
Agent_Skill_Group_Half_Hour
Agent_Team
Agent_Team_Member
Person
Media_Routing_Domain
Skill_Group
Skill_Group_Member