Cisco Cisco IP Contact Center Release 4.6.1 User Guide
7-8
ICM WebView Online Help
Blended Agent Reports
Blended agent real-time reports
Requested Callsback
The number of call-back contacts.
Derived from: Campaign_Query_Rule_Real_Time.CallBackCount
Derived from: Campaign_Query_Rule_Real_Time.CallBackCount
Avg Talk Time
The average length of time spent talking to each contact.
Derived from: Campaign_Query_Rule_Real_Time.TalkTimeCount /
Derived from: Campaign_Query_Rule_Real_Time.TalkTimeCount /
Campaign_Query_Rule_Real_Time.ContactedCount
Avg WrapUp Time
The average length of time spent on wrap-up work for each contact.
Derived from: Campaign_Query_Rule_Real_Time.WrapupTimeCount
Derived from: Campaign_Query_Rule_Real_Time.WrapupTimeCount
Summary
A summary of each field in the report.
dialer01: Dialer Real Time Report
Data:
Dialer Name
The name of the dialer.
Derived from: Dialer.DialerName
Derived from: Dialer.DialerName
Dialed
The number of contacts dialed today.
Overview:
Title
The name you give it when you save the report
Subject
Blended Agent Dialer:
Contacts, busy, voice, answering machine, SITTone, detects
for each dialer.
Purpose
To display the status of each dialer
Applicable
environment
Blended Agent
Template type
Real-time table
Default sort order
By dialer name
Drilldowns available
No
Schema database
tables
Dialer
Dialer_Real_Time