Cisco Cisco IP Contact Center Release 4.6.1 User Guide
7-19
ICM WebView Online Help
Blended Agent Reports
Blended agent historical reports
Avg Reserve Time
The average time the agent spent in handling reservation calls during the
selected time period.
Derived from: Agent_Skill_Group_Half_Hour.ReserveCallsTimeToHalf * 1.0 /
Derived from: Agent_Skill_Group_Half_Hour.ReserveCallsTimeToHalf * 1.0 /
Agent_Skill_Group_Half_Hour.ReserveCallsToHalf
agtskg12: Blended Agent Reservation Task Detail Performance Report
Data:
Skill Group
The name of the skill group.
Derived from: Skill_Group.EnterpriseName
Derived from: Skill_Group.EnterpriseName
Agent Name
The last and first name of the agent.
Derived from: Person.LastName + Person.FirstName
Derived from: Person.LastName + Person.FirstName
Overview:
Title
The name you give it when you save the report
Subject
A table of all agents in the selected skill groups showing each
agent's performance data for reservation calls, gathered in
half-hour increments.
Purpose
To show blended agent reservation call performance for the
selected time period.
Applicable
environment
Blended Agent
Template type
Historical table
Default sort order
By last name, first name, media, and skill group
Drilldowns available
No
Schema database
table
Agent
Agent_Half_Hour
Agent_Skill_Group_Half_Hour
Media_Routing_Domain
Person
Skill_Group
Skill_Group_Member