Cisco Cisco IP Contact Center Release 4.6.1 User Guide

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Call Type Reports

caltyp23: Call Type Historical All Fields Report

A summary of each field for all call types.

caltyp23: Call Type Historical All Fields Report

The enterprise name for the call type and in parentheses the call type ID .
Derived from: Call_Type.EnterpriseName + Call_Type_Half_Hour.CallTypeID

DateTime (no label)

The date and time when the record was generated in MM/DD/YY (month, day, 

year) and HH:MM:SS (hours, minutes, seconds) format.
Derived from: Call_Type_Half_Hour.DateTime

The time zone for the date and time. The value is the offset in minutes from 

Greenwich Mean Time (GMT). GMT is the time zone at the meridian at 

Greenwich, England. This time zone is used as an international standard.
Derived from: Call_Type_Half_Hour.TimeZone

Title

The name you give it when you save the report.

Subject

A table of all the selected call types listing all the available 

call-type historical report data for the selected interval.

Purpose

To show all the available call-type historical report data in the 

Call_Type_Half_Hour database table so that you can select 

which data you want for a customized call-type historical 

report.
Note: This report is designed to be saved and exported or 

copied to another format. For example, you can export the 

report to an Excel spreadsheet and modify the report to suit 

your needs. If that is not acceptable, you can also use a 

third-party tool to customize your report. 

Applicable 

environment

IPCC and/or standard ACD

Template type

Historical table

Default sort order

By call type and then by date and time

Drilldowns available

No

Schema database 

tables

Call_Type

Call_Type_Half_Hour