Cisco Cisco IP Contact Center Release 4.6.1 User Guide
9-4
ICM WebView Online Help
Peripheral, Route, and Routing Client Reportsperiph02: Switch Node Software Status Display Real Time
Service Level30
A measurement of how well you are meeting your service level goals for
answering tasks for the last half hour.
Derived from: Peripheral_Real_Time.ServiceLevelHalf
Derived from: Peripheral_Real_Time.ServiceLevelHalf
Service Level Today
A measurement of how well you are meeting your service level goals for
answering tasks for the day.
Derived from: Peripheral_Real_Time.ServiceLevelToday
Derived from: Peripheral_Real_Time.ServiceLevelToday
periph02: Switch Node Software Status Display Real Time Report
Data:
Node Name
Derived from: Peripheral.EnterpriseName
Node Time
Derived from: DateTime
ATB (All Trunks Busy)
The state of a trunk group when all trunks are simultaneously in use. The
trunk group cannot accept any new inbound or outbound tasks in this state.
The ICM tracks the amount of time during which all trunks in a trunk group are
busy during the current half-hour interval.
Derived from: Peripheral_Real_Time.PeripheralData2
Derived from: Peripheral_Real_Time.PeripheralData2
Overview:
Title
The name you give it when you save the report
Subject
A table of the selected Peripheral(s) showing all trunks busy
(ATB), tasks in progress, SWT TRMS, and DI Groups status.
For use only with Rockwell Galaxy ACDs.
Purpose
To show current software status of Rockwell Galaxy ACDs
Applicable
environment
Standard ACD
Template type
Real-time table
Default sort order
By peripheral enterprise name and then by the date and time
Drilldowns available
Yes
Schema database
table
Peripheral
Peripheral_Real_Time