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Peripheral, Route, and Routing Client Reports routes04: Route Tasks Trend Analysis Real Time Report

routes04: Route Tasks Trend Analysis Real Time Report

The enterprise name of the route.
Derived from: Route.EnterpriseName

The number of tasks offered to a specific route or service. In real-time data, a 

task is counted as offered as soon as it is sent to the route, service, or service 

array.
Derived from: Route_Real_Time.CallsOfferedTo5

The number of tasks answered by agents or other answering resources. The 

tasks might still be in progress when the interval ends. By contrast, a task is 

not counted as handled until it is finished.
Derived from: Route_Real_Time.CallsAnsweredTo5

The number of tasks to a service or route that were abandoned during the 

interval (for example, during the current half-hour).
Derived from: Route_Real_Time.CallsAbandQTo5

Title

The name you give it when you save the report

Subject

A table of the selected routes showing task counts and 

service levels since the end of last 5-minute and half-hour 

intervals, and since midnight.

Purpose

To analyze the current route task trend

Applicable 

environment

Standard ACD

Template type

Real-time table

sort order

By the route

Drilldowns available

No

Schema database 

table

Route

Route_Real_Time