Cisco Cisco IP Contact Center Release 4.6.1 User Guide
10-24
ICM WebView Online Help
Service Reports
entsvc23: Enterprise Service Real Time All Fields Report
Service Level30
Same as above, with calculations for the current half-hour.
Derived from: (Service_Real_Time.ServiceLevelCallsHalf +
Derived from: (Service_Real_Time.ServiceLevelCallsHalf +
Service_Real_Time.ServiceLevelAbandHalf) * 1.0 /
Service_Real_Time.ServiceLevelCallsOfferedHalf
Service Level Today
Same as above, with calculations for the time period since midnight.
Derived from: (Service_Real_Time.ServiceLevelCallsToday +
Derived from: (Service_Real_Time.ServiceLevelCallsToday +
Service_Real_Time.ServiceLevelAbandToday) * 1.0 /
Service_Real_Time.ServiceLevelCallsOfferedToday
Report Summary
The total of each field for all peripheral services.
entsvc23: Enterprise Service Real Time All Fields Report
Data:
Enterprise Service
The enterprise name of the enterprise service.
Derived from: Enterprise_Service.EnterpriseName
Derived from: Enterprise_Service.EnterpriseName
Overview:
Title
The name you give it when you save the report.
Subject
A table of all the selected enterprise services listing all the
service real-time report data.
Purpose
To show all the available enterprise-service real-time data in
the Service_Real_Time database table so that you can select
which data you want for a customized enterprise-service
real-time report.
Applicable
environment
Standard ACD
Template type
Real-time table
Default sort order
By enterprise service
Drilldowns available
Yes
Schema database
tables
Enterprise_Service
Enterprise_Service_Member
Service_Real_Time