Cisco Cisco IP Contact Center Release 4.6.1 User Guide
10-55
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Service Reports
entsvc18: Enterprise Gate Analysis Half Hour Report
entsvc18: Enterprise Gate Analysis Half Hour Report
Data:
Enterprise Service
The enterprise name of the enterprise service.
Derived from: Enterprise_Service.EnterpriseName
Derived from: Enterprise_Service.EnterpriseName
Date Time
The date and time of the selected row's data in MM/DD/YYYY (month, day,
year) and HH:MM:SS (hour, minute, second) format.
Derived from: Service_Half_Hour.DateTime
Derived from: Service_Half_Hour.DateTime
Offered
The number of tasks offered to a specific route or service. An offered task is
an incoming task or internal task that is sent to a specific route or service. In
real-time data, a task is counted as offered as soon as it is sent to the route,
service, or service array.
Derived from: Service_Half_Hour.CallsOfferedToHalf
Derived from: Service_Half_Hour.CallsOfferedToHalf
Overview:
Title
The name you give it when you save the report
Subject
A table of the selected Enterprise Service(s) showing
task-handling data for a collection of gates, gathered in
half-hour increments.
A gate is a Rockwell Galaxy term for a peripheral service.
Fields applicable to a voice domain only are prefixed with an
A gate is a Rockwell Galaxy term for a peripheral service.
Fields applicable to a voice domain only are prefixed with an
asterisk (*). Such fields are not applicable for e-mail or
collaboration media.
Purpose
To show gate analysis data for the selected enterprise
service(s) for the selected time period.
Applicable
environment
Standard ACD
Template type
Historical table
Default sort order
By enterprise service
Drilldowns available
Yes
Schema database
table
Enterprise_Service
Enterprise_Service_Member
Service_Half_Hour
Agent_Skill_Group_Half_Hour