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Cisco Cisco IP Contact Center Release 4.6.1 User Guide

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Service Reports
entsvc24: Enterprise Service Historical All Fields Report
*Longest Delay
Longest time in seconds a task was in queue for the service before being 
answered during the half-hour interval.
Derived from: Service_Half_Hour.LongestCallDelayQTime
Recovery Day
A value used internally by ICM software to track virtual time.
Derived from: Service_Half_Hour.RecoveryDay
Recovery Key
A value used internally by ICM software to track virtual time.
Derived from: Service_Half_Hour.RecoveryKey
*Short Tasks Time
Time, in seconds, accumulated by tasks that were too short to be counted as 
abandoned during the half-hour interval.
Derived from: Service_Half_Hour.ShortCallsTimeToHalf
Forced Close
The number of tasks to the service that were determined to be closed 
following an interruption in data during the half-hour interval.
Derived from: Service_Half_Hour.ForcedClosedCallsToHalf
Overflow In
The number of tasks the peripheral overflowed into this service during the 
half-hour interval.
Derived from: Service_Half_Hour.OverflowInToHalf
Overflow Out
The number of tasks the peripheral overflowed out of this service during the 
half-hour interval.
Derived from: Service_Half_Hour.OverflowOutToHalf
*Auto Out
The total number of completed AutoOut (predictive) tasks made by this 
service during the half-hour interval. The value is updated in the database 
when the after-task work time associated with the task (if any) has 
completed. 
Derived From: Service_Half_Hour.AutoOutCallsToHalf