Cisco Cisco IP Contact Center Release 4.6.1 User Guide

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Service Reports

persvc07: Peripheral Service Tasks, Averages and Service Levels Real Time Report

Service Level (current half-hour)

Same as above, but calculated for the current half-hour interval.
Derived from: Service_Real_Time.ServiceLevelHalf 

Service Level (for today)

Same as above, but calculated for today.
Derived from: Service_Real_Time.ServiceLevelToday 

persvc07: Peripheral Service Tasks, Averages and Service Levels Real Time 

Report

The enterprise name of the peripheral service
Derived from: Service.EnterpriseName

Title

The name you give it when you save the report

Subject

A table of the selected peripheral services showing task 

counts, queue status, and service level data in real time and 

for the last five-minutes.
Fields applicable to a voice domain only are prefixed with an 

asterisk (*). Such fields are not applicable for e-mail or 

collaboration media.

Purpose

To show current service level data

Applicable 

environment

Standard ACD

Template type

Real-time table

Default sort order

By peripheral service

Drilldowns available

Yes

Schema database 

table

Service

Service_Real_Time

Controller_Tiime